Lots of exciting enhancements and accomplishments were made recently on the BETA and lots of testing done. It appears the product is now ready for it’s first official release, so here it is! dSupportSuite is a white-label combination automated maintenance and monitoring application designed for technicians to resell to their clients as part of a subscription based plan. It combines a nice user interface branded with your name/logo, powerful automated maintenance routines, automatic system restore...
Just a quickie for those of you who haven’t figured it out. whatismyip.com is now charging for it’s services and no longer offering free automation services as they have in the past. As such, there has been an effect on several of my apps. IP Notifier has been retired for now, entirely. dSupport and other applications which display or report an external IP address will no longer function as expected – and instead report some...
I’ve finally been talked into integrating subscription based management of dMaintenance and dSupport. This is a feature for those of you reselling these apps to clients, wishing to sell them as part of a subscription based plan instead of a one-time sale. This will add significant value to dMaintenance and dSupport for your business by opening a new subscription based revenue stream to you. The basic idea is to provide you the ability to revoke...
Ok this is such a minor thing to most people, but there are a few out there who have struggled with this. My apps are programmed in VB6, which has a limitation of displaying icons of certain color depths. The icon in the Windows taskbar can be a max of 8-bit color depth (256 colors) and the form icon (displayed in the top left corner of the app) can only be 16 colors!!! Also transparency...
You may now use variables in any dSupport config area that accepts a URL. These variables, the most powerful being [ClientID] can be used to customize the URL for your individual customers or groups of customer types. The ClientID variable can be set during dSupport installation on each PC you install it on. For example, you may want to configure dSupport to automatically download a different configuration for different groups of clients, perhaps one for...
Added support for a 5th custom button. Added a reboot to safe mode with networking option for the custom buttons. Added ability to schedule dSupport application updates. Added ability to schedule updates of your custom configuration from your own website. Added a maintenance reminder function!
Automatic System Restore Point Scheduling: Basically you can schedule up to 3 different system restore point schedules to be created. For each schedule, you can choose the time of day, and have it run daily or weekly. When the configuration is saved, or when dSupport is installed, it will create Windows scheduled tasks to launch dSupport at the pre-defined day/time, which creates the restore point and exits. The process is entirely silent and will be...
Now they are flagging v2.x of dSupport as Win32/Malintent just like they were doing with v1.7 some time ago. Yet again, I have filed their vendor dispute form, and just like last time I’m sure I won’t get a response. The only way you can help is to submit it as a false positive via this link. The only way you can prevent this mediocre antivirus from falsely detecting dSupport is to exclude it from...
Head on over to the webpage and check it out!
ATTENTION dSupport users! I have just updated dSupport to version 2.0 with the following new features: Ability to download your remote support application every time the user clicks the Remote Support button – this way your client will always have the latest version of your remote support app! Ability to use JPG, PNG, or GIF files for your supportlogo (animation/transparency supported!) Ability to include a custom icon for the application (at runtime, not embedded in...
