A emergency dSupportSuite client software update was released in order to resolve an issue with Windows 10 update to build 1803. This particular Windows update caused dSS triggered maintenance tasks to fail immediately after starting. No error message should be visible to the user, but a failure to run dSupportSuite.exe will be found in Windows event logs.
This dSupportSuite client software update resolves the issue with Windows build 1803 by updating the digital certificate used to sign the software exe files. As a result, please be aware that this update involves no actual code changes (unfortunately) and therefore is not intended to resolve the cosmetic OS version display issue with Windows 10, which is incorrectly reported as Windows 8.x or Vista; that unrelated issue will be addressed in a code update when the client software is replaced with d7x code, which is our next priority for the dSupportSuite client software.
How to apply the update:
Self-Hosted users: All dSupportSuite owners who are self-hosting with your own FTP server are REQUIRED to update the client software through your dSupportSuite Mgmt Console, and then use the “deploy” option to upload the updated files to your self-hosted FTP server. Only then will your clients be updated to the latest version. This also allows you create new installers for future installations with the latest software binaries.
dCloud users: No action is required to distribute the update for original dSupportSuite owners who continue their subscriptions to our dCloud hosted servers (or those who have purchased lifetime usage of them) as the “deploy” option is only required for self-hosted servers, however you will still need to update the client software through your dSupportSuite Mgmt Console, and then recreate your client installers with the latest software binaries for future installations.
All users: The dSupportSuite client software update will be distributed through automatic software updating mechanisms on your customer PCs. The dSupportSuite client software performs self-update checks prior to running maintenance either manually or via scheduled tasks. The self-update checks occur even when a separate update task is not enabled in your configuration.
Please contact us anytime if you have additional questions or concerns.
UPDATE: We’ve added a video to make this a no-brainer!
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